![]() ![]() If you are prompted to delete the driver software, select the Delete the driver software for this device box, and then click Uninstall. "As of January 14, 2021, we are adjusting this safeguard to allow certain devices with the affected driver to update to Windows 10, version 2004 or Windows 10, version 20H2," Microsoft added. Navigate to the Conexant High Definition SmartAudio driver, right-click it, and then select Uninstall device. If users try to update even though no updated drivers are available, they might be able to roll back to the previous Windows 10 version and are advised to try and update to Windows 10, versions 2004 or 20H2 again. Right-click on Windows Audio then select Properties. Find Windows Audio in the services list, press W to find it easily. Press Windows key + R then type services.msc and hit Enter to open the Windows services list. ![]() #How to fix a conexant audio device could not be found install#"To mitigate the safeguard, you might need to check with your device manufacturer (OEM) to see if an updated driver is available and install it," Microsoft explained on the Windows 10 Health Dashboard. Audio services not responding in Windows 10 Fix: A suggestion by Rosy Baldwin that seem to work for every user, so I have decided to include in the main article. Some devices allowed to bypass the safeguard The problematic drivers have sequentially numbered filenames from uci64a96.dll through uci64a231.dll and a file version of 7.231.3.0 or lower. Impacted devices include both client (Windand 20H2) and server (Windows Server 2004 and 20H2) platforms. ![]() Windows 10 computers affected by this known issue come with Conexant ISST Audio or Conexant HDAudio drivers under 'Sound, video and game controllers' in Device Manager. The known issue impacting computers with Conexant ISST audio drivers has been under investigation since May 2020 when the first version of Windows 10, version 2004 was released.Ĭomputers with affected Conexant ISST audio drivers will not be able to install newer Windows 10 versions until the associated compatibility holds will be removed. Microsoft has shared a workaround for a known issue impacting Windows 10 devices with Conexant ISST audio drivers and causing update errors and issues. ![]()
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